Account not found in database

[DustoMan]

Just to let you know upfront... I havn't been on PSO in over a year because of this problem. When ever I put my username and password in so I can re-activate my account it gives me this error: "Sorry - our database didn't recognize either your username or password. Please try again." Just to be sure I ask for a reminder e-mail and copy and paste exactly what is sent to me, and I still get this message. I'd like to play PSO again.

I called "Customer Service" about two months ago and didn't get anywhere with them, so if you can help at all it would be great.

[supadjxis]

Fill out the form here:

http://pso.sega.com/community/profiles/pso_gcn/pc_front/gcn_pc_help_contact.jhtml

Reply to it and someone will help you.

[taliosfalcon]

i'm having this exact same problem as i try to re-activate my account after not playing for around a year...its very frustrating...especially since sega doesnt seem to be answering my email which i sent in on tuesday.... :x

[supadjxis]

i'm having this exact same problem as i try to re-activate my account after not playing for around a year...its very frustrating...especially since sega doesnt seem to be answering my email which i sent in on tuesday.... :x

are you still having problems? you should have received something back by now...

[taliosfalcon]

yeah, i finally got a reply back today and got it worked out :)

[supadjxis]

yeah, i finally got a reply back today and got it worked out :)

Good to hear!

:)