kitty-t
03-17-2005, 08:22 PM
Last week I couldn't log in, somehow my hunter's license was canceled so I e-mailed them about it. I ended up logging in the next day and was able to purchase again. *LOL* They called me a "Mr."!!!! ;_; But my name is obviously a girl's name there.. oh well! Anyways, I thought this would be a good idea to post, for one I see alot of people post about how "sega doesn't help at all!" but they seem too since I got an e-mail from them. Also here is their phone number if you have any problems, of course it's not hard to find on the site.
Dear Mr. Hirt,
Thank you for e-mailing Sega Technical Support. We apologize for the recent PSO billing server downtime as we worked on the billing server over the past several business days. However, as of Thursday, March 17th, the billing server should be readily accessible. If you continue to have trouble accessing your account through normal means, please contact customer support at: (716) 650-6701. Select the following options: For help with Phantasy Star Online press 2, For Information about signing up, reactivating, or canceling your account press 3, For information about canceling or reactivating your Account press 2, then press 0 to speak to a Sega Representative. Live Representatives are available
Monday - Friday 8:30am - 5:30 pm Pacific Time.
Sincerely,
-Michael
Sega of America Technical Support
Dear Mr. Hirt,
Thank you for e-mailing Sega Technical Support. We apologize for the recent PSO billing server downtime as we worked on the billing server over the past several business days. However, as of Thursday, March 17th, the billing server should be readily accessible. If you continue to have trouble accessing your account through normal means, please contact customer support at: (716) 650-6701. Select the following options: For help with Phantasy Star Online press 2, For Information about signing up, reactivating, or canceling your account press 3, For information about canceling or reactivating your Account press 2, then press 0 to speak to a Sega Representative. Live Representatives are available
Monday - Friday 8:30am - 5:30 pm Pacific Time.
Sincerely,
-Michael
Sega of America Technical Support