Patch Crash (Cont.) [Archive]

EXE

05-07-2005, 03:06 PM

Sort of a continuation from the other thread. I'm still having the problem where I try to patch but my computer crashes. At this point I really need someone who's fixed this problem, or a Mod's help. I have Windows XP, Service Pack 1, DirectX 9.0c, a Radeon 9200 graphics card (Updated driver), AMD Athlon XP 2200, 1.80 GHz, and 256 MB of Ram. Hope that helps you help me. :?

Well, I start by going in through the shortcut (online.exe) and select patch. It goes on to tell me it's preparing it or whatever, and then my computer starts humming louder (You can hear the crash coming :lol: ). And then after a few seconds of staring at the frozen screen (I know it's frozen because the background stops changing), my computer restarts. No blue screen or anything, just a sudden restart.
I'll just leave this here until the problem is solved. Should be helpful, 'cause I hear other people had a similar problem.

Fig28

05-07-2005, 10:23 PM

Pretty much the same as the poster has said here, but my computer doesn't restart - it simply halts. I've tried a couple of suggestions for similar problems, and I've also disabled pretty much everything I could before running, including firewall/antivirus, and it still doesn't seem to work. It has worked ONCE for me, although I have no idea why - I was able to patch, but if I ever try to go back to the patch screen again I freeze up before it checks.

Also, I am using WinXP so it is odd...when the game freezes I must hardboot my computer. Ctrl-alt-del does not work, even though the game is in windowed mode.

BIG EDIT:
Earlier in the post I said the game patched once, but I wasn't quite sure why...this could be another fluke, but I disabled the sound and not only did the game load significantly faster, but it is now patching again (I uninstalled earlier thinking it might fix the problem). It is also consistent with my audio - sometimes on reboots it just doesn't start up for some reason until I disable/re-enable it. This COULD be the problem you/I/we are having. For comparison, I am using a SoundMAX on an Asus board (A7V8X-X) and all of my drivers are up to date (when I was having problems I made sure everything was updated). Please try this and let me know how things work out. Based on the results, I may try more 'tests' to see if I can get it working reliably with the sound.

More edits (edit function I love you long time):
I ran dxdiag and turned the sound acceleration down from full to basic and it still seems to be working - there is no way to really know if it will continue to work, considering all we have right now is basically a glorified patcher until the tenth. (FYI this sound acceleration reduction has fixed many problems for me in the past, but I recently did a fresh install to 'fix' a non-existing problem with my computer per my ISPs instructions and it was still on full! It's almost always at basic on my PC...)

EXE

05-08-2005, 01:37 AM

Unfortunately that didn't work for me. :lol:

Fig28

05-08-2005, 06:14 AM

Bleh, sorry, I tried. It still doesn't seem to be a 100% sure thing for me yet, either. Seems I have to test it a bit more on my end...

bluknight

05-08-2005, 04:46 PM

Same thing is happening to me. I believe everything is the same on my system as the first poster, except I have an nVidia GeForce 6600 graphics card.

trenog

05-08-2005, 08:42 PM

If by patch you mean the in-game version, the first time I tried it I got a black screen and had to turn off my computer to resolve this problem :(

I'll probably try it again soon now that I've changed the resolution

EDIT: Nevermind. I got the problem fixed by being able to properly login, care of the special language setting detour specified in this forum. I downloaded the patch after trying to start the game :D

ZAFF

05-09-2005, 02:20 AM

Well my first thing to say is get Service Pack 2 it may not be the problem but SP2 sure as hell will help you in daily use of windows.

Now I think I might be able to create a patch for all those who's PC's keep crashing. I will look into it for you all. If i can grab the info that is being sent in the actual update program and make a small patching program myself it should work for you. Im at work from12noon-12midnight GMT today till wed and I go away on thursday for the weekend so im afraid you will have to wait untill next week but then I should have a day or two free to try and do this for you all.

bluknight

05-09-2005, 01:10 PM

Admin/Mod guy: I was posting a new one with a more accurate thread title so that people with the same problem would actually be able to see it. Could you possibly change the subject of this thread to be more accurate?

My progress:
Windows update didn't work. I didn't do directx after the video drivers because I changed my card about a month or two ago... (have had this computer for about 3 or 4 years).

I also have a problem with my System Properties dialog. I can't access it at all. Not by right clicking my computer, not by the control panel, and not by the shortcut key.

I need to try fixing that first. :/

I've got a nVidia GeForce 6600, and a LNE100TX Linksys EtherFast 10/100 Network Card.

This sucks. I was looking forward to this so much. :/

EXE

05-09-2005, 05:36 PM

KLegacy

05-09-2005, 05:52 PM

lol, i also dont get paced the patching :?

http://img103.echo.cx/img103/663/untitled19kg.jpg

it keeps working cause i see then animation in the bg but it doesn't go further then that though :?

Furik

05-09-2005, 05:54 PM

If your screen looks like that, either you'll see downloading bars progress or a message at the bottom once you wait a while saying there are no patches to download and will ask you to press Enter.

KLegacy

05-09-2005, 06:01 PM

i waited but the prob. could also be the security i have on pc like when i surf the net and that website offers to dl something to my pc then my pc always ask for permission first.. i think its called ActiveX

KLegacy

05-09-2005, 06:13 PM

i waited and a screen poped-up from above [No.903] telling me that the patching failed cause the server was under maintenance or it wasn't up yet :!:

bluknight

05-09-2005, 06:51 PM

leif786

05-09-2005, 07:01 PM

i get to that page, but then everything just freezes

EXE

05-09-2005, 07:28 PM

I looked at the FAQ and downloaded the latest ATI driver like it said and I still can't get in. I got Windows updates, even reinstalled DirectX 9.0c. Nothing I tried has worked. I don't understand what's wrong. I was really looking forward to it too. :cry:
Yes, I tried reinstalling directx too.
What networking card do you have?
Linksys I beleive. My brother can get on fine on a different computer. I don't get why I can't, the 2 computers are pretty much the same.

--

Nevermind, got it to work somehow. Messed with something at Properties > Display if that helps.

bluknight

05-10-2005, 03:02 AM

Properties Display in what? Could you please try to help a little more? I have a Linksys card too, so maybe that's what's doing it.

Indie

05-10-2005, 09:36 AM

i have exactly the same problem.
when i run the game it just quits during the patching process (no reboot or black screen though). it mostly happens when i have dled 10%, so if i have the will i could prolly restart a hundred times and patching 10% @ a time.

anyhow i get this error message when i start the game in windowed mode:
http://img185.echo.cx/img185/9407/shot00013ov.png
it says something about a hack though i have nothing of the sort. the only "suspicious" thing i have installed is netlimiter which i didnt run @ that point and which only limits dl/ul speed :?

i have a nlited version of win xp pro sp2 if that might have something to do with it :S

i have all the latest drivers n stuff so that shouldnt be the problem...

ffs sega solve this problem now!!!!!!!!

EDIT:
Ok, so i've run "some tests" of my own and i've come to the conclusion that the game restarts after about 1 minute and 5 seconds after the error message appears, it doesnt matter if u reach the patching screen or not!
so, the problem has to do with nProtect (i've heard a bunch of sheit being said about it). now what the heck is this "hack" i have?!?!

EDIT2:
I think I might have found what app nProtect (at least on my comp) registers as a hack: SetPoint.exe, which is a Logitech application.
U guys @ Sega; contact nProtect about this bug and have them immediately fix it, plz.

Akard

05-10-2005, 10:37 AM

Bah... still cant fix this problem.. pc reboot no matter what i try.. :(

bluknight

05-10-2005, 11:12 AM

i have exactly the same problem.
when i run the game it just quits during the patching process (no reboot or black screen though). it mostly happens when i have dled 10%, so if i have the will i could prolly restart a hundred times and patching 10% @ a time.

anyhow i get this error message when i start the game in windowed mode:
http://img185.echo.cx/img185/9407/shot00013ov.png
it says something about a hack though i have nothing of the sort. the only "suspicious" thing i have installed is netlimiter which i didnt run @ that point and which only limits dl/ul speed :?

i have a nlited version of win xp pro sp2 if that might have something to do with it :S

i have all the latest drivers n stuff so that shouldnt be the problem...

ffs sega solve this problem now!!!!!!!!

EDIT:
Ok, so i've run "some tests" of my own and i've come to the conclusion that the game restarts after about 1 minute and 5 seconds after the error message appears, it doesnt matter if u reach the patching screen or not!
so, the problem has to do with nProtect (i've heard a bunch of sheit being said about it). now what the heck is this "hack" i have?!?!

EDIT2:
I think I might have found what app nProtect (at least on my comp) registers as a hack: SetPoint.exe, which is a Logitech application.
U guys @ Sega; plz contact nProtect about this bug and have them immediately fix it, or else!!!

Wow, shut up. You're not going to get Sega to fix this by threats, nor is this their top priority. It seems to be only happening to a few people. Furthermore, you don't seem to have the same bug. Everyone else's computer restarts when we try to patch. It doesn't even start to download. You have a different problem.

Akard

05-10-2005, 12:03 PM

I got the same problem on my 2nd pc (lan).. thats suck badly

EXE

05-10-2005, 03:20 PM

Nope, nevermind... my solution didn't work. The only reason it didn't crash was beause it couldn't connect to the patch in the first place. So I went and changed something so that it could connect, so i'm back to crashing. :cry:

unnamed

05-10-2005, 03:50 PM

i too have this problem.

i'm on win2k and i actually get a bsod after a couple seconds of the patching screen.

i've tried using various combinations of video and audio options to no avail.

EXE

05-10-2005, 04:12 PM

Graphics can't be the problem. I didn't crash when I tried to patch while it was down. It only crashes when it connects to the patch. It's gotta be a connection problem. :cry:

DebuggerZim

05-11-2005, 04:25 AM

i think the problem is the network card. I'm using a

*AMDTek AN983 10/100 PCI Adapter

and some other guy with the BSOD problem used a

*LNE100TX Linksys EtherFast 10/100 Network Card

i think these cards have the same chipset (and that must cause the BSOD?)

source: http://mail-index.netbsd.org/netbsd-help/2000/08/24/0012.html

my driver is version 2.12.507.2001 but i'm currently trying to find new drivers... seems difficult though.
:cry:

i suggest that those with the Patch-BSOD problem check if their network card is one of these, or if it uses the same chipset as these.

Raye

05-11-2005, 04:43 AM

Yeah, it's definitely a card problem. My entire network card shuts down and reboots itself whenever PSO attempts to get the patch.

I'm running the NetGear FA311, myself. No updated drivers available, so I'm stuck. 20 bucks gets me a new network card, but this is the only game that's given me problems with it...

Zweihander

05-11-2005, 06:39 AM

I have the same network card (NetGear FA311) and have encountered the same problem. Unfortunately, my budget is tight at the moment, so I'll play the waiting game to see if it is confirmed if that's the issue. I know it's 15 dollars, but that's 15 dollars of food.

It's good to know we've nearly cracked down on the issue though. Does the NetGear FA311 also have that same chipset installed?

unnamed

05-11-2005, 06:45 AM

that make sense. my bsod sites an IRQ error. i have the linksys card. i'm going to try to get the patched version from a friend. hopefully i'll be able to get that to work out.

DebuggerZim

05-11-2005, 11:09 AM

well if you're able to play either from getting the PSO patch from a friend or by updating the driver, please let me know :lol:

Raye

05-11-2005, 11:34 AM

Yeah, if spending money (minus monthly cost after beta) just for this game can be avoided, that would be ten kinds of awesome.

Keeping this post updated would be nice, and thanks much to anyone that has been contributing feedback to the problem. Bound to get on PSO eventually. =]

DebuggerZim

05-11-2005, 04:13 PM

well, it's time to reply to my own request...

i got some (slightly) new drivers to my AMDTek Card and i no longer get the BSoD. :D

However the game chrashed to desktop while downloading the patch.
When i restarted the game i had the new version number (.15) and it said there were no new patches...

so i am not sure if i succsessfully got the patch, but the BSoD problem is gone atleast.

i need to find even newer drivers, but it's not easy it seems.

So folks, try updating your drivers. :wink:

Azuran

05-11-2005, 05:22 PM

I can say one of my friends was having the exact same problem,with multiple games.(Battlefield, City of Heroes). He has an Onboard NIC (Thats network interface card for those who dont know) So he went to walmart, bought a cheap network card, and has had no problems since. So all else fails, try a different card, if it doesnt work then take it back.

Tantamucho

05-11-2005, 05:28 PM

I have a Netgear FA311 too, and it's weird--for a period, BB worked fine with it. Oh well, at least I know my problem isn't unique. :(

Tantamucho

05-11-2005, 06:04 PM

I called tech support and the guy was absolutely no help at all. :x

I read an Amazon review of the FA311, however, and it mentioned installing a third-party driver. If anyone could direct me to one, I would be eternally indebted.

EXE

05-11-2005, 06:10 PM

I'm using a LNE100TX Linksys Fast Ethernet 10/100 Adapter (v4) and the latest driver for it is 7/1/2001. :? Is there a 3rd party driver that works?

Jerov

05-11-2005, 06:14 PM

using an LNE100TX Linksys Fast Ethernet 10/100 Adapter (v5) and also get BSOD :? Meh, maybe it is the network card, but who knows *shrugs*

vroelken

05-11-2005, 07:20 PM

Well okay people. You can try many different solutions. I too, though, had this problem. I do not know which solved it but this is the steps I took:

1.) I updated my bios and updated my chipset drivers.
2.) I updated my NIC card. Install with the most updated or if the updated one isnt available you can always try your luck with a lower version.
3.) I updated my video card drivers. I highly suggest the Tweaks r Us drivers if you have any Nvidia cards. You can get them from guru3d.com. They also have some nice tweaked ATI catalyst drivers.

Yeah, so after I did all that the patch patched fine. =D. SO:

GOOD RUCK!

Nootropos

05-11-2005, 07:27 PM

using an LNE100TX Linksys Fast Ethernet 10/100 Adapter (v5) and also get BSOD :? Meh, maybe it is the network card, but who knows *shrugs*
I have the same type of NIC as you (with up-to-date drivers), and have the same problem. Guess I'll probably just wait until the game client's compatibility issues are ironed out.

EXE

05-11-2005, 07:46 PM

1.) I updated my bios and updated my chipset drivers.
2.) I updated my NIC card. Install with the most updated or if the updated one isnt available you can always try your luck with a lower version.

Annnnd, how do I do all that? :?

vroelken

05-11-2005, 07:51 PM

EXE

05-11-2005, 09:22 PM

Not entirely sure. Too lazy to open the case.

System Manufacturer: VIA Technologies, Inc.
System Model: KT400-8235
BIOS: Phoenix - AwardBIOS v6.00PG
Pulled from dxdiag.

Zweihander

05-12-2005, 02:14 PM

Any updates regarding the network card crisis yet?

EXE

05-12-2005, 07:30 PM

Any updates regarding the network card crisis yet?
Not yet. It doesn't feel like anyone's too worried about it either. Big dissapointment. I wanted to play. :?

Tantamucho

05-12-2005, 09:12 PM

No kidding. This is lame to the nth. I wish someone knew of a network card mod driver site. :cry:

Kent

05-12-2005, 09:38 PM

I'm getting this "DRIVER_IRQL_NOT_LESS_OR_EQUAL" on my blue screen death when I try to patch. I've never had this kind of problem before, with any game, so I don't know what to do. I've tried all of the above suggestions, but to no avail. :/

bluknight

05-13-2005, 02:08 PM

I would really love it if someone from sega could look at this... It seems we have narrowed it down to a particular cards chipset, and I would really appriciate if we could be told a place to get better drivers, or a way to fix it so we can play...

EXE

05-13-2005, 06:50 PM

Looks like there's no known solution yet outside of getting a new card. :roll:

DebuggerZim

05-13-2005, 11:08 PM

legolax

05-13-2005, 11:12 PM

it freezes me in the background part and cant start the game

Nootropos

05-13-2005, 11:41 PM

Looks like there's no known solution yet outside of getting a new card. :roll:
Heh... using hardware to fix a software problem...no thanks. Guess I might have to knock this game off my 'might be worth it' list if compatibility is being completely ignored.

bluknight

05-14-2005, 12:20 PM

I switched network cards, and now it works.
It was definiteley the Linksys LNE100TX that was doing it.

Raven1

05-14-2005, 07:15 PM

yeah i need some techinical support, Y 4 U NO KILL ME!?!?!?!

Kent

05-15-2005, 06:14 AM

Well, if LinkSys cards are the problem, then the devs should be one step closer to fixing it...

Kawufix

05-15-2005, 06:58 AM

Same error as Kent. I've got a laptop NetGear MA521 network card... reinstalled it a few times, I'm going to try to see if replacing the card will fix the blue screen

Zweihander

05-15-2005, 04:22 PM

Well, if LinkSys cards are the problem, then the devs should be one step closer to fixing it...

I also agree that its not fair for us to have to look into upgrading a piece of modern hardware for the sake of their game, and it would be real nice of them to assure us the issue is being looked into.

(Not trying to stir up anything, I just feel like we're being ignored here.)

It's not like we're trying to play the game on a slow, pentium 133 mhz and begging for them to downgrade the game to be compatable. lol

Kent

05-15-2005, 09:08 PM

...This is a rather serious problem, and a "we're looking into it" post would be nice, at least...

That is, assuming someone with connections to Sonic Team can speak english.

EXE

05-16-2005, 03:16 PM

...This is a rather serious problem, and a "we're looking into it" post would be nice, at least...
Yea, I wouldn't be so annoyed with it if we could at least get someone to tell us something's being done.

Kent

05-16-2005, 10:02 PM

Exactly. I understand it's a beta and all, but isn't one of the main points of a beta test to iron out bugs like this?

Variabel

05-20-2005, 05:42 AM

I have the same problem.

Specs: http://www.triggerweb.com/DxDust.txt

Raven1

05-22-2005, 09:47 PM

:evil: y 4 u ignore me i said y 4 u no KILLME?!?!?!?!

Canadia

05-23-2005, 06:24 AM

i updated my ADMTek AN983 drivers and it seems to be working perfectly now. I was a bit worried since it chrashed-to-desktop when i downloaded the patch. but i played for quite some time now, and no problems.

However... am i the only one here with this specific card? you guys all seem to have other cards (some with the same chipset though)

:?
I have the same card and the same problem. Would you be kind enough to tell me where you got the new drivers?

DebuggerZim

05-23-2005, 11:43 AM

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