Possible fix for Japenese Error

[Gorge]

Hello all, I was a poster that was stuck with the Japanese Error’s for Phantasy Star Universe. Although their have been many remedies that did not work for all of us posters, I hope that what I have just uncovered will help everyone get PSU running. Here we go.

Gameguard has one of these problems with your computer
1. Spy-ware is preventing it from starting PSU
2. You have a virtual drive installed on your computer, most likely through Alcohol 120% or Daemon

I have not been able to narrow it down to which of these problems it is. All I know is that I did a spy-ware cleanup and got rid of my virtual drive, rebooted my PC, and PSU started working. Here are the solutions to the following problems.

1. Spy-ware. To do a spy-ware scan I suggest Adaware pro 1.05. If you don’t want to use this program, your alternative can be spybot search and destroy (available here: http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10401314.html?tag=lst-0-1). I’m sure you can use other anti-spyware programs, just make sure that they have been updated with their latest updates. After you delete everything, reboot and try starting up PSU.


THIS IS ONLY IF YOU HAVE A VIRTUAL DRIVE INSTALLED ON YOUR PC


2. Virtual Drive. If any of you have ever mounted an .iso for a game or a program (for back up purposes only of course) then it is likely that you never uninstalled that virtual drive you created and it is still on your computer. KEEP THIS IN MIND: Even if Alcohol 120% is not running or is even uninstalled, there is a chance that the virtual drive is still on your computer. This was the case with me, I had a virtual drive but Alcohol 120% was not even on my computer.

If you do not have Alcohol 120go to this site and download the free trial (do not download Alcohol 52%):

http://trial.alcohol-soft.com/en/%

Once you have that downloaded go to File> Options> Virtual Drive (on right side)

Once you are here enter in the number 0 where it says “number of virtual drives” and make sure that “remount images upon system reboot” is checked off.

Hope this helps someone out!

[Claire]

So there's a very real possibility that the virtual drive is what's causing the gameguard error?

Gaahh...I wish I could get off work to test that. I wonder how many people who are having the jp error message have virtual drives.

Kudos for beating Sega Tchnical Support. You're a very luck man, and the envy of all of us who this won't work with.

[Sampearce]

how do I know if I have virtual drives, I dont have any of those programs you listed, im doing a spyware scan right now

[Claire]

how do I know if I have virtual drives, I dont have any of those programs you listed, im doing a spyware scan right now

Under my computer, if you have a virtual drive, there's usually like an extra CD/DVD drive shown.

[Gorge]

go to my computer, on that screen it should show you what local disck drives you have and what cd/dvd drives you have. If you have 2 cd/dvd drives on that page but only have one physical cd/dvd on your computer, chances are it's a virtual drive.

I don't mean this in a rude way but chances are is if you don't recall making a virtual drive, you probably don't have one.

[Stinger]

The fix did not work for me
:cry:

I'm considering trying for a return/credit of my PC version and getting a 360 version. Don't know if it will work.

[Gorge]

I'm sorry to hear that man, you did do the spyware scan with the latest updates for your scanner correct? It is very important to have those updates.

[Claire]

go to my computer, on that screen it should show you what local disck drives you have and what cd/dvd drives you have. If you have 2 cd/dvd drives on that page but only have one physical cd/dvd on your computer, chances are it's a virtual drive.

I don't mean this in a rude way but chances are is if you don't recall making a virtual drive, you probably don't have one.

Is there anything else at all that your could possibly think of that you did besides ad-aware and alcohol 120? Are you still plugged into the router? Were you on the limited account when trying this? Specifics would be very helpful.

[xuphor]

gorge, THANK YOU SO MUCH

all i did was completely uninstall alcohol and daemon, and it works. simply disablign the virtual drives did not work for me.

again, to people, try uninstalling alcohol and daemon tools.

[Claire]

gorge, THANK YOU SO MUCH

all i did was completely uninstall alcohol and daemon, and it works. simply disablign the virtual drives did not work for me.

again, to people, try uninstalling alcohol and daemon tools.

On that note, try reinstalling alcohol and daemon and see if it'll recreate the problem.

[Stinger]

I updated my spyware remover and tried the alcohol120. I also tried unplugging my router, but the error continued. I was wondering though, what do you mean by limited account?

[xuphor]

good idea. wil report
@stinger, follow my advice mid way down. has THANK YOU SO MUCH in it.

[Claire]

I updated my spyware remover and tried the alcohol120. I also tried unplugging my router, but the error continued. I was wondering though, what do you mean by limited account?

Some people got theirs to work by creating a limited account under XP, and running PSU from there.

[Dashou]

I've got this game on 2 computers now, same problem on both of them. Japanese error on limited, and lockup on admin. This computer now is brand new, been around for about 2 weeks, with no virtual drives installed. Ive ran spy sweeper and adaware, both updated as of today, and deleted all spyware on both, and none found on the second time through. Rebooted PC and no change... I do want to say this, when i installed the game on this comp and ran it the first time, i dled 10 itesm from gameguard, instead of the 8 i did on my other computer, odd? the last 2 items were much larger, 1 meg or 2

[Sampearce]

Ok in my computer, what I see are my C drive, D drive then under that an area for Devices with removable storage.

In that area it has Removable disk f, removable disk g, removable disk h, removable disk I

[Canadianbacon967]

gonna try :o

[Claire]

I've got this game on 2 computers now, same problem on both of them. Japanese error on limited, and lockup on admin. This computer now is brand new, been around for about 2 weeks, with no virtual drives installed. Ive ran spy sweeper and adaware, both updated as of today, and deleted all spyware on both, and none found on the second time through. Rebooted PC and no change... I do want to say this, when i installed the game on this comp and ran it the first time, i dled 10 itesm from gameguard, instead of the 8 i did on my other computer, odd? the last 2 items were much larger, 1 meg or 2

Whenever I run it, I get 8 files. Try deleting the gameguard folder, and redownloading the files by starting up the game. Do you still get 10 files?

[Gorge]

go to my computer, on that screen it should show you what local disck drives you have and what cd/dvd drives you have. If you have 2 cd/dvd drives on that page but only have one physical cd/dvd on your computer, chances are it's a virtual drive.

I don't mean this in a rude way but chances are is if you don't recall making a virtual drive, you probably don't have one.

Is there anything else at all that your could possibly think of that you did besides ad-aware and alcohol 120? Are you still plugged into the router? Were you on the limited account when trying this? Specifics would be very helpful.

Yes I am still going through a router. No I was not on a limited account either. The limited account thing is one of the most ridiculous fixes that I have yet to understand.

Also enable your windows firewall everyone. But make sure to unblock PSU and what I did is I unblocked all 12 files in the gameguard folder even though they were not .exe's. However I did this prior to the adaware and virtual drive fix and it did not work. Maybe the combination of the adaware/virtual drive fix and unblocking all the files from gameguard might do something for someone.

[Dashou]

No, i got 8 this time, I dont know whats up with that. Im going to try the last thing gorge has posted now

[Sampearce]

Ok in my computer, what I see are my C drive, D drive then under that an area for Devices with removable storage.

In that area it has Removable disk f, removable disk g, removable disk h, removable disk I

Are any of those virtual drives

[Claire]

Ok in my computer, what I see are my C drive, D drive then under that an area for Devices with removable storage.

In that area it has Removable disk f, removable disk g, removable disk h, removable disk I

Are any of those virtual drives

Possibly. How many peripheral devices with hard drives do you have attached to your computer? (Like mp3 players, etc)

[Sampearce]

All thats attatched to my computer is my 3 keyboards (dont ask) speakers, headset input and output, mouse, 2 keyboards are usb and one is a ps/2, monitor and ethernet

[Claire]

go to my computer, on that screen it should show you what local disck drives you have and what cd/dvd drives you have. If you have 2 cd/dvd drives on that page but only have one physical cd/dvd on your computer, chances are it's a virtual drive.

I don't mean this in a rude way but chances are is if you don't recall making a virtual drive, you probably don't have one.

Is there anything else at all that your could possibly think of that you did besides ad-aware and alcohol 120? Are you still plugged into the router? Were you on the limited account when trying this? Specifics would be very helpful.

Yes I am still going through a router. No I was not on a limited account either. The limited account thing is one of the most ridiculous fixes that I have yet to understand.

Also enable your windows firewall everyone. But make sure to unblock PSU and what I did is I unblocked all 12 files in the gameguard folder even though they were not .exe's. However I did this prior to the adaware and virtual drive fix and it did not work. Maybe the combination of the adaware/virtual drive fix and unblocking all the files from gameguard might do something for someone.

Were you on a laptop? If so, who made it?

[Claire]

All thats attatched to my computer is my 3 keyboards (dont ask) speakers, headset input and output, mouse, 2 keyboards are usb and one is a ps/2, monitor and ethernet

If that's all, I can't figure out why your computer would have removable disks. :/

[Dashou]

Heh. I get one chance to run PSU and then i have to reboot... first try i get the lock up, second the gameguard runs and minimizes into the sys tray, and stops loading PSU, but there is no file for it in the task manager, so i cant end it, nor can i retry. All the things as of yet arent working

[zenois]

For you people trying to spy ware scanes I would use both Adaware and spybot search and destroy. Each of them will find stuff the other does not. By running both y ou have a better chance at cleaning your system well.

[Gorge]

go to my computer, on that screen it should show you what local disck drives you have and what cd/dvd drives you have. If you have 2 cd/dvd drives on that page but only have one physical cd/dvd on your computer, chances are it's a virtual drive.

I don't mean this in a rude way but chances are is if you don't recall making a virtual drive, you probably don't have one.

Is there anything else at all that your could possibly think of that you did besides ad-aware and alcohol 120? Are you still plugged into the router? Were you on the limited account when trying this? Specifics would be very helpful.

Yes I am still going through a router. No I was not on a limited account either. The limited account thing is one of the most ridiculous fixes that I have yet to understand.

Also enable your windows firewall everyone. But make sure to unblock PSU and what I did is I unblocked all 12 files in the gameguard folder even though they were not .exe's. However I did this prior to the adaware and virtual drive fix and it did not work. Maybe the combination of the adaware/virtual drive fix and unblocking all the files from gameguard might do something for someone.

Were you on a laptop? If so, who made it?

No I was not on a laptop, I am on a PC and I made it.

Dashou I am sorry that you are encountering these troubles. These are the things I did and they ended up working, I hope something works itself out and you can get online.

[Dashou]

man... 2 comps same problem.. such :):):):):):):):) ya know? lol. I almost want to jack my roommates comp and play psu on his since it works. This WORST thing about this, not the fact that i cant play, is that i wont stop working on this till it works because im too damn stubborn.. damn yous!!! lol

[Claire]

man... 2 comps same problem.. such ya know? lol. I almost want to jack my roommates comp and play psu on his since it works. This WORST thing about this, not the fact that i cant play, is that i wont stop working on this till it works because im too damn stubborn.. damn yous!!! lol

Are there any discernable differences between your roomate's comupter and the two you're trying with?

[Dashou]

hmm... he has a bad graphics card... i dont really know the specs other than that. when he gets up around 6 ill have him send me a dxdiag

[Claire]

hmm... he has a bad graphics card... i dont really know the specs other than that. when he gets up around 6 ill have him send me a dxdiag

When you get those, post both dxdiag's, and let's see if we can find something. Also, look into the virtual drive fix that's worked for some. See if anyone is using Alcohol 120% or Daemon tools.

Thanks.

[akaifire]

Odd. I have both Alcohol 120% and Daemon Tools installed and disabled and I've never had a problem with PSU other than with the DEP settings.

[Dashou]

My Home computer specs.

------------------
System Information
------------------
Time of this report: 10/26/2006, 03:39:59
Machine name: DASHOU
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: AWRDACPI
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) 64 Processor 3500+, MMX, 3DNow, ~2.2GHz
Memory: 2048MB RAM
Page File: 343MB used, 3086MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 7800 GT
Manufacturer: NVIDIA
Chip type: GeForce 7800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0092&SUBSYS_C5173842&REV_A1
Display Memory: 256.0 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor: BenQ FP91GP
Monitor Max Res: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9147 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/11/2006 21:42:52, 4496128 bytes


Specs of computer Im on now

------------------
System Information
------------------
Time of this report: 10/26/2006, 17:22:52
Machine name: LENOVO-43F8F198
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp.050301-1521)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 870027U
BIOS: Phoenix FirstBios(tm) Desktop Pro Version 2.0 for ThinkCentre.
Processor: AMD Athlon(tm) 64 Processor 3500+, MMX, 3DNow, ~2.2GHz
Memory: 1022MB RAM
Page File: 384MB used, 2075MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce4 MX 4000
Manufacturer: NVIDIA
Chip type: GeForce4 MX 4000
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0185&SUBSYS_00001B13&REV_C1
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor: Samsung SyncMaster 150MP/150MB
Monitor Max Res: 1024,768
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9147 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/11/2006 21:42:52, 4496128 bytes

EDIT 2: I forgot to add this card, the main one lol

Card name: NVIDIA GeForce 7900 GT/GTO
Manufacturer: NVIDIA
Chip type: GeForce 7900 GT/GTO
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0291&SUBSYS_032110DE&REV_A1
Display Memory: 256.0 MB
Current Mode: 2560 x 1600 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.9147 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/11/2006 21:42:52, 4496128 bytes




Edit: updated this comp specs after new drivers

[Dashou]

Odd. I have both Alcohol 120% and Daemon Tools installed and disabled and I've never had a problem with PSU other than with the DEP settings.
What problem did your DEP fix? the japanese error, lockup or that error inside the game

[Canadianbacon967]

didnt fix it, still have the JP error, Ran spyware program, got a few off, dont have virtual cd

[akaifire]

Changing the DEP settings only fixed the "Game closes when I click 'Story Mode' or 'Network Mode' before Game Guard."

As a side note, I'm experimenting with both Alcohol 120% (latest) and Daemon Tools (latest). I turned both on and mounted a CD. No problems, except an unusual pause on startup with disk activity. Maybe it's scanning the virtual drives?

[Dashou]

I just noticed this computer is running old drivers for video. Im going to update those

[Dashou]

Changing the DEP settings only fixed the "Game closes when I click 'Story Mode' or 'Network Mode' before Game Guard."

As a side note, I'm experimenting with both Alcohol 120% (latest) and Daemon Tools (latest). I turned both on and mounted a CD. No problems, except an unusual pause on startup with disk activity. Maybe it's scanning the virtual drives?

Its possible that the virtual drives are slowing it down, but this comp doesnt have nor ever had daemon tools or alc 120.

[Ceryk]

I've obliterated every program I can think of that even mentions the word virtual drive (other than windows of course) on my computer and it didn't change a thing for me.

[Dashou]

I just noticed this computer is running old drivers for video. Im going to update those

No change

[Bare]

I am soo glad you got yours to work Gorge ^.^
Alas mine is still not working. I am at my wits end here.
I am actually on the verge of tears. . . I mean it's only a game I know
but now I am thinking it's my $50 as well >.<

[Dashou]

I am soo glad you got yours to work Gorge ^.^
Alas mine is still not working. I am at my wits end here.
I am actually on the verge of tears. . . I mean it's only a game I know
but now I am thinking it's my $50 as well >.<

Ahh...
the boat of unlucky travelers

[Claire]

Still nothing. I deleted both alcohol 120% and my mcafee suite. nothing. I have everything allowed in windows firewall. Nothing.

[Bare]

I got mine to work and I put a Topic here

http://boards2.sega.com/psu_board/viewtopic.php?t=2957

I really hope sega fixes this problem...I miss my old antivirus program >.<

[Delvontes]

Your solution was one of the following from the new sticky. Not everyone has most of these solutions resolved the same way you guys did.

[mrspoon]

I only get 6 files when I delete the gameguard folder.