Can I still buy a new DC or get mine repaired?

[VeryOddJobX]

I have had my dreamcast since launch day (9-9-99), and while its not breaking down or anything, the controller ports are starting to not be so responsive. I had the same problem with my genesis back in the day. It seems like I need to prop up the controller ports so that they make a connection with the system.
First of all, do you think this is a controller port issue, or a system port issue? Either way, can I still buy either one of these (controller or a dreamcast) from sega? Can I still send them in for repairs? I wouldn't mind buying a new system either. Although I know they stopped production on them a long time ago, I still think sega might have a few new ones. As we all know, the DC never really tore up the sales charts :( . I'm starting to worry I might not be able to play my DC again.

[Skritch]

Ok your in luck, you can't get a new Dreamcast but they do still offer repair services.
here is what you do.

REPAIRS
Be sure to carefully follow the steps below for Sega's repair service (U.S. & Canada only):

STEP 1 - CREATE A LETTER WITH THE FOLLOWING INFORMATION:

Your name
Your address
Your phone number
The Serial Number of your Dreamcast
A brief description of the problem
An inventory list of what's in the box you are returning to Sega.
STEP 2 - PROVIDE PROOF OF PURCHASE FOR WARRANTY OR CHECK FOR REPAIRS.
A copy of your receipt of purchase must be included for warranty verification purposes. If your unit is less than six months old, the repair is under warranty. If you do not have the purchase receipt, or your unit is more than six months old, include a check made payable to "SCI/Sega Repair" for the amount of $55.00. The repair charge includes: all parts, labor, return shipping, and a smashpack software game.

STEP 3 - PACKAGE YOUR DREAMCAST FOR SHIPPING.

Carefully box up the unit and all necessary peripherals (Please, NO Non-Sega Products!) and ship it INSURED, either UPS ground or US Mail. You must also send it registered, so that the package can be traced if lost. For your own records, write down ALL serial numbers and parts sent! Make sure the package contains your letter (STEP 1) so we have all the information required to provide you with the best possible customer service.

United States Residents

Send all systems to be repaired to:

SCI/SEGA REPAIR
2430 W. 5th St.
Santa Ana, CA 92703

Note: From the time that the unit is received, please allow 5 business days to complete the repair, plus approximately 5-10 business days to return. We promise to do our best to get you back to gaming as quickly as possible!
Canadian Residents

For repairs on Sega products both in and out of warranty, please contact the National Electronic Service Association (NESA) at:

NESA National Electronic Service Association
24 Progress Ave
Scarborough, ON M1P 2Y4
416-292-3334.
nesa@istar.com
Checking the status of a repair
To check your repair status, e-mail customerservice@sega-parts.com with your name address, phone number, and the date your package was shipped.


Hope that helped you out dawg. :D

[VeryOddJobX]

yea, thanks. Have you ever sent your DC in for repairs? If they just do a general check for faults, I don't think they will notice the loose controller ports, as they tend to only die out once in a while, or if the cord is bumped a little bit. It's not like it won't read the games. If they replace everything and basically send me back my DC shell with new stuff inside (like microsoft does with the xbox), then this is definitly worth it.

[Kidderz]

It's the resistor on the controller board, that has probally blown.

If you can solder, do a Google for a tutorial.

And it is possible to get a new DC, I got my Brand New Sealed DC off eBay.

[canberra25]

my dreamcast did that
i went to www.sega-parts.com and sent it in for repair

[Skritch]

i have nevr had to send MY Dreamcast in for repairs but my friend did, they replaced everthing that was worn our. so yeah it might be a good idea.

[knighty101]

Sega japan are supporting the DC and are releasing titles and units if u need a new system thats 1 place to go :)..
Dreamcast had 3 games in the top 15 last month in japan (Feb 04)

www.sega.jp

[segagamer4life]

you can buy a replacement one for 14 bucks at eb or gamestop.. if you wish.

[thebluehedgehog]

Sega japan are supporting the DC and are releasing titles and units if u need a new system thats 1 place to go :)..
Dreamcast had 3 games in the top 15 last month in japan (Feb 04)

www.sega.jp

you beat me to it!! :o

[jaminjimlp]

gamestop is dicontinuing carring DC and all the DC stuff is marked 30% of listed price if you can find one there still or go to Rino (same kinda store ) and there they are $25....i just got one cause the gamestop's in my area had no more...and mine had stoped reading disks because the little motor that moves the laser eye back and forth stoped working so i took it apart and found that the brushes and comutator were worn out i tried to repair it but the brushes are just little pieses of metal and to worn to do anything, i did get it to work alittle but thats it.

[Skritch]

ok you dont know what your talking about, at EB a factroy fresh Dreamcast is 69.99
a used one is 29.99
and a refurbished is 14.99

simple

[jaminjimlp]

is that all at eb? .........no i did not know that ...........the closest one to me is about 45miles away.........and gamestop 30miles (and they are liquidating there DC stock................there is a Rino here in town thought ...and i would have spent more in gas in my gas gusling truck than i would have saved......i think i did get a refubished one though it was very clean on the out side and was shinkw:):):):):) .....how can you tell if the idiot at the store don't know? is there some way to know this?.....i wonder how long they will keep makin new ones...i wish i could of just got that servo motor.

[Skritch]

I don't think they are making new one's. but people bring in new ones they havent used. or some thing like that. Ill ask my friend, he is head manager for them, then ill post the update.

[electricafroman]

Try discount elctronic stores like crazy guideons, they may have new ones still...

[Balitos]

There is still a place u can buy a NEW Dreamcast. It's WWW.GAMEQUESTDIRECT.COM They have NEW games and NEW accesories as well .The only downside is that they ship only in the U.S. Hope this helps alot of u guys! :D

[xXKnucklesXx]

em if i bought it in 07-11-2003 can i still get it fixed for free? and....... if i allso put a vmu with every thing will they give it to me with batteries and that cap that goes on top? heh :lol:

[DarkShadow]

Heh, I don't think so.. I mean about the fixing.

[Matt90]

Howl ong has this board been up?

[dricakilla66]

Ok your in luck, you can't get a new Dreamcast but they do still offer repair services.
here is what you do.

REPAIRS
Be sure to carefully follow the steps below for Sega's repair service (U.S. & Canada only):

STEP 1 - CREATE A LETTER WITH THE FOLLOWING INFORMATION:

Your name
Your address
Your phone number
The Serial Number of your Dreamcast
A brief description of the problem
An inventory list of what's in the box you are returning to Sega.
STEP 2 - PROVIDE PROOF OF PURCHASE FOR WARRANTY OR CHECK FOR REPAIRS.
A copy of your receipt of purchase must be included for warranty verification purposes. If your unit is less than six months old, the repair is under warranty. If you do not have the purchase receipt, or your unit is more than six months old, include a check made payable to "SCI/Sega Repair" for the amount of $55.00. The repair charge includes: all parts, labor, return shipping, and a smashpack software game.

STEP 3 - PACKAGE YOUR DREAMCAST FOR SHIPPING.

Carefully box up the unit and all necessary peripherals (Please, NO Non-Sega Products!) and ship it INSURED, either UPS ground or US Mail. You must also send it registered, so that the package can be traced if lost. For your own records, write down ALL serial numbers and parts sent! Make sure the package contains your letter (STEP 1) so we have all the information required to provide you with the best possible customer service.

United States Residents

Send all systems to be repaired to:

SCI/SEGA REPAIR
2430 W. 5th St.
Santa Ana, CA 92703

Note: From the time that the unit is received, please allow 5 business days to complete the repair, plus approximately 5-10 business days to return. We promise to do our best to get you back to gaming as quickly as possible!
Canadian Residents

For repairs on Sega products both in and out of warranty, please contact the National Electronic Service Association (NESA) at:

NESA National Electronic Service Association
24 Progress Ave
Scarborough, ON M1P 2Y4
416-292-3334.
nesa@istar.com
Checking the status of a repair
To check your repair status, e-mail customerservice@sega-parts.com with your name address, phone number, and the date your package was shipped.


Hope that helped you out dawg. :D


Im curious, and this is a question for admin. Insuring the item would be def to do. However, I would like send in my original DC, and have that shipped. That one cost like 200+ dollars since thats what I payed for it, but they do not cost any where near that. Should I insure it for 200 or for mkt value for today? I would think 200 since thats what I payed for it.

[sivadnaes1988]

http://www.buyritegames.com

About 60 dollars or so :)

[enfer]

dont know what i would do without my dc too many good 2d fighters

[davless152000]

you can still get dreamcast repaired from sega-parts.com but it aint worth it just go to gamestop and get a used dreamcast thats like new for only 20 bucks i have my dreamcast used and its great dreamcast is kick :):):) but saturn will always be my fav system i got my saturn new for 80 bucks in 2001 at game zone here in az i got the 5 crapest games at first but got rid of them and got the rare games now for dreamcast just get one used for 20 bucks cause it aint worth getting a refirbished one for 69.99 or getting it repaired for 55 bucks and good luck cause gamestop qiut taking in all the sega stuff