Help with connection

[TONYSTAN]

I am new to the online version of the game. I did get my Hunters license. But when I go to play the game it will not go any farther then the Minhiro screen. I press start and it wont take me to the lobby Please help

Tony

[British Kid]

did you try pressing A? i dont remember what i do when i first get on, but i'm pretty sure i press A at the minhiro screen, not Start.

[TONYSTAN]

Yes I pressed all buttons but the screen doesnt change it just stays in the same room

[armion]

This sometimes happens when you cannot connect or maintain a stable connection to the game play servers. We can try and alleviate the problem, but we first need information on your connection to pinpoint where the problem is.

We will need;
The type of connection you are using
Details of your connection
Information from your network setup <minus any identifying information>
Any error codes you are receiving
and if applicable type of router or hub you are using to assist in your connection

[TONYSTAN]

OK I have done everything to try to get online I have talk to the people at sega connection help they tell me to talk to my internet provider which I did they gave me all the information I needed to get connected so that is correct. I still cant get online so back to calling Sega they tell me to get a new memory card which I did and it still doesnt work so I call Sega again and they tell me the internet provider must have given me the wrong information so back to calling the internet people and they tell me everything I have is correct........................ SO DOES ANYONE HAVE ANY INFORMATION THAT MIGHT HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!