support ?? no one there?

[talen976]

i have sent in 3 email/ msg for account/ billing help so i can PAY for account and all i get is the stupid automated donot reply crap and no resolutuion email does sega even care about us??

[Fahlyndra]

What problem are you having exactly? Have you read the FAQ to see if that helps?

[talen976]

well when my credit card was declined for my first full month my account was put on hold and has been for over a wekk i cannot cancel and purchase a new hl or anything i am getting really upset withthe lack of support sega is giving out my first reply was this ::
[Hello,

A billing address can be changed by following the steps below:

http://www.psobb.com/support/faq.php#no12

How do I change my billing address (or credit card)? (12-2)
If your billing address or credit card information has changed, you
will
need to cancel your current subscription and purchase a new license
using your new details.
To cancel your current license, go to PlaySega.com and log in to your
account. Select "Your Playsega.com Account", then choose "Purchases".
Next, select the purchase that set up your current subscription. You
will now see the purchase details. At the bottom, you will see your
current subscription details. If your subscription is Active, you will
be able to CANCEL it by pressing the 'CANCEL SUBSCRIPTION' button. The
subscription will cancel on the day that the next payment would have
been taken. When your old subscription has a status of CANCELLED, you
are able to purchase a new license - remember to update your billing
address.
Note: Canceling your subscription will not affect your character data.
All characters are tied to the Game ID and not the subscription.
Thanks,

Sega Support
] i would really like a live chat option or a phone number to call this disinformation age crap sux

ok my rant is over i just want to play [/quote]