Clumsy is working really hard to help solve everyone's technical problems, but if you have a really hard time and that no one can help, read his announcement. Anyways, I'll just paste it here:

Post here with you technical questions. Keep in mind, this forum is NOT official technical support. If you have an issue with the game, please contact the support teams using the link below:

http://www.phantasystaruniverse.com/support_contact.php


Hopefully this helps even a little.

Edit: Someone just said it doesn't work...