Reactivated Tickets
Hi guys,
I have a question regarding Sega's customer support. How long is the response time on reactivated help tickets usually? When I originally opened the ticket I got a response by the next day. But later I found my problem still wasn't resolved so I reopened the ticket. It's been 3 days since then. Has my ticket been overlooked, or placed at the bottom of the queue, or am I just being impatient?
4 days now.
on the 5th day now. Still no response. Can anyone tell me if this is normal?
They don't respond on weekends.
Originally Posted by The Deleter
Ahh, thanks. I'll update again on Monday then.
Still no response yet. Maybe tomorrow will be the lucky day.
Some of the admins were in Boston last week for PAX East. It may take a day or two for them to get caught back up on everything.
Thanks for the info. I'll give it a few more days then.
Posting Permissions
Reply With Quote
Bookmarks