Hi Dragon Masters,

Thank you for your patience with this issue. We have handed out Heaven's Veil (Level 60, Skill Level 5) directly into the Monster Boxes all of the affected players. This way there is no need to accept any presents from the home screen. Please check your Monster Box to verify you have received the monster. If it does not appear, please try refreshing the app and checking again. If you are one of the affected users, and you have not received a Heaven's Veil, please contact our Customer Support at the link below.