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Thread: Cross Buy Issues: P4: Dancing All Night Miku

  1. #1
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    Default Cross Buy Issues: P4: Dancing All Night Miku

    Something screwed up and I cannot obtain the P4: Dancing All Night Miku dlc for my vita.
    I purchased it for ps4 but apparently over at sony they are saying it's not crossbuy.

    Quote Originally Posted by transcript
    Erick (9/13/2016, 9:34:22 PM): Hello, My name is Erick how may I assist you today? Me (9/13/2016, 9:35:31 PM): ah, yes, i did stupid and accidentally disconnected from the last person
    Me (9/13/2016, 9:35:47 PM): im trying to download the P4: Dancing All Night Miku DLC
    Me (9/13/2016, 9:36:07 PM): apparently the person i was with before said it's ps4 only but i see it for both ps4 and vita
    Me (9/13/2016, 9:36:17 PM): http://miku.sega.com/divax/dlc.html
    Me (9/13/2016, 9:36:27 PM): offical website also says it's ps4 and vita
    Me (9/13/2016, 9:36:34 PM): <link removed>
    Me (9/13/2016, 9:36:40 PM): pic that i took that has all info
    Me (9/13/2016, 9:37:16 PM): store keeps saying that i need to purchase it when i already have purchased it
    Me (9/13/2016, 9:37:25 PM): on webstore, ps4 and psvita
    Erick (9/13/2016, 9:38:11 PM): Sorry to read the inconveniences you are currently having with your game, Alexander. I will gladly assist you with this matter in this moment.
    Erick (9/13/2016, 9:39:45 PM): Hatsune Miku: Project DIVA X - P4: Dancing All Night Miku?
    Me (9/13/2016, 9:39:49 PM): yes
    Erick (9/13/2016, 9:40:12 PM): Alright. If you go here: https://store.playstation.com/#!/en-...DXDLCMIK324017 you will be able to see that the content is just for PS4.
    Me (9/13/2016, 9:40:22 PM): pic says otherwise
    Me (9/13/2016, 9:40:28 PM): https://store.playstation.com/#!/en-...laystation.com
    Me (9/13/2016, 9:40:32 PM): link says otherwise
    Me (9/13/2016, 9:40:44 PM): it's cross buy
    Erick (9/13/2016, 9:40:57 PM): That one say that is for PS Vita.
    Me (9/13/2016, 9:41:00 PM): exactly
    Me (9/13/2016, 9:41:06 PM): i have both versions
    Me (9/13/2016, 9:41:10 PM): dlc is cross buy
    Erick (9/13/2016, 9:41:14 PM): However, is not the one you purchased.
    Me (9/13/2016, 9:41:21 PM): "Cross Buy"
    Erick (9/13/2016, 9:41:29 PM): Where does it say that?
    Me (9/13/2016, 9:41:33 PM): http://miku.sega.com/divax/dlc.html
    Me (9/13/2016, 9:41:50 PM): "This content can be used in both the PS4 and PS Vita versions of Hatsune Miku: Project DIVA X. Purchasing this DLC once allows it to be downloaded on both consoles for free (but only if accessed from the same Sony Entertainment Network account)."
    Me (9/13/2016, 9:42:00 PM): straight from the horse's mouth
    Erick (9/13/2016, 9:42:47 PM): The thing is that according to the information we have here, if you to see where it says PLAYABLE ON: says "PS VITA" (the link you gave me).
    Erick (9/13/2016, 9:42:47 PM): But on the link that I sent you says PLAYABLE ON: "PS4".
    Erick (9/13/2016, 9:42:47 PM): Did you see that?
    Me (9/13/2016, 9:43:00 PM): yes
    Me (9/13/2016, 9:43:02 PM): i know
    Me (9/13/2016, 9:43:14 PM): "Cross Buy" means i buy for one, get for other.
    Me (9/13/2016, 9:43:26 PM): im only having issues with this dlc
    Erick (9/13/2016, 9:43:33 PM): I know, there are plenty of cross platform content on the PS Store.
    Erick (9/13/2016, 9:43:49 PM): However, this one is not a cross platform DLC on our end.
    Me (9/13/2016, 9:43:56 PM): im trying to download the vita version but it is not showing up on my download lists
    Erick (9/13/2016, 9:44:05 PM): Is because you will need to purchase it.
    Me (9/13/2016, 9:44:10 PM): which i did
    Erick (9/13/2016, 9:44:30 PM): No, you purchased the PS4 version. This one is the PS Vita version.
    Me (9/13/2016, 9:44:31 PM): doesnt matter if i buy the ps4 version or psvita version, cross buy means i buy either get the other.
    Erick (9/13/2016, 9:45:13 PM): If this DLC were a cross platform one there you will be able to see PLAYABLE ON: Vita / PS4 / PS3.
    Me (9/13/2016, 9:45:32 PM): "Purchasing this DLC once allows it to be downloaded on both consoles for free"
    Erick (9/13/2016, 9:45:42 PM): In the case you want to have it on the Vita you will need to purchase the Vita version Alexander.
    Me (9/13/2016, 9:45:44 PM): Right freaking there. right from the official project diva site
    Erick (9/13/2016, 9:45:52 PM): And is that a PlayStation web site?
    Me (9/13/2016, 9:45:59 PM): sega website
    Me (9/13/2016, 9:46:09 PM): which created the game itself
    Me (9/13/2016, 9:46:16 PM): http://miku.sega.com/divax/dlc.html
    Me (9/13/2016, 9:46:20 PM): right at the top of the page
    Me (9/13/2016, 9:46:51 PM): i bought the ps4 dlc. I should get the psvita dlc also
    Me (9/13/2016, 9:47:27 PM): and i tried to "buy" the vita version
    Me (9/13/2016, 9:47:29 PM): "You are not eligible to purchase or download this content."
    Erick (9/13/2016, 9:48:02 PM): In this case then I do recommend you to contact the developers, Sega, to know how to have access to the DLC if you already purchased the PS4 version .
    Erick (9/13/2016, 9:48:05 PM): Because in our end that's not a cross platform DLC.
    Me (9/13/2016, 9:48:06 PM): so even if i wanted to double dip in buying the dlc, i cant even do that.
    Erick (9/13/2016, 9:48:21 PM): Are you receiving an error?
    Me (9/13/2016, 9:48:25 PM): "You are not eligible to purchase or download this content."
    Me (9/13/2016, 9:48:35 PM): it's on your end
    Me (9/13/2016, 9:48:45 PM): not sega, not mine, sony's end
    Me (9/13/2016, 9:48:55 PM): the webstore glitched out
    Erick (9/13/2016, 9:49:25 PM): Do you have the Vita version of the game?
    Me (9/13/2016, 9:49:28 PM): yes
    Me (9/13/2016, 9:49:33 PM): i have both versions
    Erick (9/13/2016, 9:49:45 PM): When did you purchase it?
    Me (9/13/2016, 9:49:56 PM): amazon, preorder, came in on aug 30th
    Erick (9/13/2016, 9:50:11 PM): Ok. Let me check that.
    Erick (9/13/2016, 9:51:47 PM): At the moment I am able to see that you have a demo:
    Hatsune Miku: Project DIVA X Demo [Hatsune Miku: Project DIVA X]
    08/09/2016 19:21:57 PDT $0.00
    Me (9/13/2016, 9:52:02 PM): cartrage and disk. i didnt download the digital version
    Erick (9/13/2016, 9:52:26 PM): Oh, ok.
    Erick (9/13/2016, 9:53:10 PM): Could you please send me a picture of that error when you try to purchase it on the ps store?
    Erick (9/13/2016, 9:53:16 PM): There.
    Me (9/13/2016, 9:54:40 PM): https://s14.postimg.org/i6c1qtilt/store_issue_2.png
    Me (9/13/2016, 9:55:02 PM): yea, not trusting the link stuff...
    Erick (9/13/2016, 9:55:03 PM): I sent you a link.
    Erick (9/13/2016, 9:55:14 PM): Could you please send it to me on that link?
    Me (9/13/2016, 9:55:27 PM): already disconnected once trying to do that without that link...
    Erick (9/13/2016, 9:55:48 PM): I am not able to see the picture on that link.
    Erick (9/13/2016, 9:55:52 PM): Please try that
    Me (9/13/2016, 9:56:13 PM): pop open that link again, i'll send the other pic that i have
    Me (9/13/2016, 9:56:24 PM): shows the email and the two versions
    Erick (9/13/2016, 9:57:14 PM): There you have.
    Me (9/13/2016, 9:57:51 PM): if you want, i can take a pic of the official website for project diva and show you that the dlc is crossbuy
    Erick (9/13/2016, 9:58:26 PM): Sure.
    Erick (9/13/2016, 9:58:42 PM): And as you can see on our end it says PS Vita and PS4. Those are different versions.
    Me (9/13/2016, 9:59:28 PM): says on the official site that it's crossbuy
    Erick (9/13/2016, 10:01:07 PM): Sir, it seems that the content is for both consoles but separately. That means that you can purchase for the PS4 and one for the PS Vita.
    Me (9/13/2016, 10:01:29 PM): "Purchasing this DLC once allows it to be downloaded on both consoles for free"
    Erick (9/13/2016, 10:02:32 PM): Sorry sir, I am able to see that you just received the same information that I am providing you and also you sent me pictures.
    Erick (9/13/2016, 10:02:39 PM): The DLC is not a cross platform one.
    Me (9/13/2016, 10:02:53 PM): then someone screwed up...
    Erick (9/13/2016, 10:03:07 PM): Did you try to contact Sony? Maybe they made a mistake on the article/
    Erick (9/13/2016, 10:03:08 PM): ?
    Me (9/13/2016, 10:03:14 PM): ...
    Erick (9/13/2016, 10:03:19 PM): SEGA**
    Me (9/13/2016, 10:03:24 PM): no, they didnt
    Erick (9/13/2016, 10:03:55 PM): Ok. Sorry, but as I mentioned that content is not a cross platform one.
    Erick (9/13/2016, 10:04:00 PM): Is there anything else I can assist you with today?
    Me (9/13/2016, 10:04:23 PM): oyve...
    Me (9/13/2016, 10:04:48 PM): i should be able to download that dlc...
    Erick (9/13/2016, 10:05:13 PM): You already purchased the PS4 version. And do you have the game for PS4?
    Me (9/13/2016, 10:05:16 PM): yes
    Erick (9/13/2016, 10:05:32 PM): Ok and you also mentioned that you have the PS Vita one, right?
    Me (9/13/2016, 10:05:36 PM): but i also want to download it for the psvita, which i should be able to.
    Me (9/13/2016, 10:05:42 PM): yes, i have both version
    Erick (9/13/2016, 10:05:49 PM): No sir, that's not a cross platform DLC.
    Me (9/13/2016, 10:05:54 PM): how....
    Erick (9/13/2016, 10:05:59 PM): Please contact SEGA to know that.
    Me (9/13/2016, 10:06:02 PM): oyve...
    Erick (9/13/2016, 10:06:12 PM): Is there anything else I can assist you with today?
    Me (9/13/2016, 10:06:15 PM): no.
    Me (9/13/2016, 10:06:23 PM): thank you for you trying to help...
    Erick (9/13/2016, 10:06:59 PM): Have a Great Day. Thanks for chatting with us!


  2. #2
    Senior Member NeoSkyte's Avatar
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    This actually sounds like a problem on SEGA's front it seem they didn't inform Sony that the P4D Miku is cross-buy DLC. I suggest you contact Sega support as well as their Twitter and Facebook account.
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  3. #3
    Senior Member Mr. Crowley's Avatar
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    I can't get the "dancing all night" dlc to download at all on the Vita either.
    I click "download" and it does the flicker like it will work, but then it wont go up into the download menu.

    Hope they get this mess sorted out soon...
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  4. #4
    Senior Member Mr. Crowley's Avatar
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    I am still unable to download the Dancing all Night module dlc on my Vita.

    Is this going to be fixed I hope?

    Does it work for anyone?
    Gun control: The theory that people who are willing to ignore laws against sexual assault, torture, kidnapping, theft and murder will obey a law which prohibits them from owning a firearm.

  5. #5
    Senior Member Radik's Avatar
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    Have you contacted SEGA's support? They're the only ones who'll be able to help with this. The weird thing is that I actually did contact SEGA about this potential problem back when the game was first released. By that I mean the fact that none of the DLC in the US has both versions listed, instead they are sold separately per version. In the EU, if you search for a DLC costume or songs, there's only one result and it lists both versions. So what Sony was saying here about it not being cross-buy on their end does actually makes sense.

    So given what I'm reading here, I actually have to wonder if the cross-buy is even functioning in the US? Or is it broken for everyone? It would be odd if nobody else noted this problem yet, but then again not a lot of people may bother buying both versions.

  6. #6
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    I bought every DLC for Project Diva X. Every Dlc was/is cross buy for me except the P4 Dancing costume. When I bought that, instead of getting both the PS4 and Vita version, I only got the PS4 version. The vita P4D dlc appears for me on the store, and says I can buy it for $1.99, but when I try to add it to my cart, I get a message saying that I'm not eligible to buy it.

    Because of that, I'm lead to believe it IS cross-buy but either Sony or SEGA somehow uploaded it wrong. So yes, in response to Radik, the cross buy does work in the US. It just seems to be screwed up on the P4D DLC.

  7. #7
    Senior Member Radik's Avatar
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    Thanks for the reply. The "not being eligible to buy" thing does imply the DLC is linked somehow. Odd that it doesn't work, but I imagine SEGA's support would help resolve the issue.

  8. #8
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    Yeah, I plan on getting in touch with SEGA's support tomorrow hopefully.

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