I wanted to create this topic and ensure people were getting to the right pages for customer support. The forum is a great place to discuss problems and work towards solutions, but it should not be viewed as official support. If you are having a problem with Space Siege, or any other SEGA title, please had to:
The support site will have some FAQ links up for common problems, but you can also mail a rep directly about your issue.
For any Non-SEGA Download sites, such as Direct2Drive, we offer game support, but not installer or download assistance.